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Delivery in 2-3 days throughout Italy

General conditions of Sale

Description of the initiative and information for the consumer
The activity carried out through the site consists of an online mail order dedicated to Ulysses S.r.l. customers.
The offer and sale of products through the site are governed by the following General Conditions of Sale, formulated in compliance with the legislation on contracts concluded outside commercial premises and, in particular, by the provisions of Legislative Decree 6 September 2005, n. 206 (Consumer Code).  

Parties to the contract
The parts of the contract are as follows:
Ulysses S.r.l. with headquarters in Corso Giuseppe Garibaldi 43, 33170 Pordenone - Italy, VAT number 01862700935, owner of the site (hereinafter, the “Salesperson”)
Customer: the person (natural person or other legal entity acting for purposes not related to his commercial, artisanal, entrepreneurial or professional activity) who, identified through the site, has concluded an order that has been accepted by Ulysses S.r.l. (hereinafter, the “Client”).
1. Acceptance of the general conditions of sale
By placing the order in the prescribed manner, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale. The Seller reserves the right to vary the General Conditions of Sale by communicating this on this page of the site. The applicable General Conditions of Sale are those in force at the time the order is placed. Any modification will be effective after publication on the site. Once the online purchase procedure has been completed, the Customer will print or save an electronic copy and in any case keep these General Conditions of Sale, in compliance with the provisions of the articles. 49 et seq. Legislative Decree no. 206/2005, as amended by Legislative Decree 21/2014, on distance selling.
2. Purchase methods
The Customer can only purchase the products present in the electronic catalog at the time the order is placed, which can be viewed online at, as described in the relevant product data sheets. However, the images and colors of the products offered for sale on the site may not correspond to the real ones due to the Internet browser and monitor used by the Customer. The phases for placing the order and concluding the purchase contract are clearly highlighted in the sequence of pages on the site through explanatory texts and graphics. In particular, it is advisable to read the withdrawal information which can be stored and printed at any time. Before sending the order it is possible to correct any data entry errors. Correct receipt of the order is confirmed by the Seller by means of a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain a 'Customer Order Number', to be used in any further communication with the Seller. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections. In the event of non-acceptance of the order, for any reason, the Seller guarantees timely communication to the Customer.
3. Prices and Payment Methods
3.1 The products are offered at the price indicated on the site on the date the order is placed. Prices are inclusive of VAT which will be highlighted in detail in the invoice issued for the purchase of the product. Prices do not include shipping costs, which are however displayed before sending the order in the shopping cart and on the payment confirmation page, as well as specified in the order receipt confirmation email sent to the Customer.
3.2 The following payment methods are available:
(i) PayPal
By choosing this option, the Customer will be directed to the PayPal website to complete the transaction. At the time of the order, PayPal will immediately debit the amount relating to the purchase made. For more information
(ii) Credit card
The payment system currently accepts Amex, Mastercard and Visa cards. In cases of purchase of goods with credit card payment method, at the conclusion of the online transaction, the relevant banking institution will authorize the credit for the amount relating to the purchase made. The transaction will be authorized at the time of the order. In the event of cancellation of the order, either by the Customer or in the case of non-acceptance of the same by the Seller, the Seller will simultaneously request cancellation of the transaction. Cancellation times, for some types of cards, depend exclusively on the banking system. Once the transaction has been canceled, under no circumstances can the Seller be held responsible for any damages, direct or indirect, caused by delay in the failure to reimburse the amount by the banking system. The Seller reserves the right to request from the Customer additional information or to send a copy of documents proving ownership of the Card used. In the absence of the required documentation, the Seller reserves the right not to accept the order. At no time during the purchase procedure is the Seller able to store the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the banking institution that manages the transaction. None of the Seller's computer archives will retain such data. Under no circumstances can the Seller be held responsible for any fraudulent or improper use of credit cards by third parties at the time of payment.
For each order placed, the Seller:
- in the case of VAT holders, issue an invoice by sending it to the e-mail address or residence address indicated during registration. For issuing the invoice, the information provided by the Customer at the time of the order is valid. No changes to the invoice will be possible after it has been issued.
- in the case of consumers, according to the definition and qualification referred to in Legislative Decree 206/05 as subsequently amended and integrated, issues an invoice only upon specific request of the Customer at the time of placing the order, sending it to the e-mail address email or to the residence address indicated during registration. For issuing the invoice, the information provided by the Customer at the time of the order is valid. No changes to the invoice will be possible after it has been issued. The Seller's sales system does not require the issuing of an invoice (nor of a receipt or tax receipt) to a consumer (who does not have a VAT number), according to the art. 22 of the Decree of the President of the Republic of 26/10/1972 n. 633 and article 2, letter o) of the Presidential Decree of 21 December 1996, n. 696 (as confirmed by Resolution no. 274/E of 5 November 2009). If the issuing of the invoice is not requested by the Customer, the Seller will still send the Customer to the e-mail address or residence address indicated during registration, a purchase receipt, without tax validity, useful only for assistance or warranty purposes.
If the invoicing document is not requested at the same time as placing the order, it cannot under any circumstances be issued subsequently.

4. Shipping methods and delivery costs
The purchased products will be delivered, by courier, to the address indicated by the Customer in the order. The date for delivery of the goods must be considered merely indicative and a delay with respect to the same does not entitle the Customer to refuse delivery or to request compensation or compensation. From the notification of acceptance by the courier in charge, it will take from 3 to 5 working days for deliveries on the peninsula, up to 7 working days for deliveries to islands or remote areas, except in cases of force majeure. In any case, for deliveries to be carried out outside Italian borders, shipping costs and delivery times may vary. It is also understood that the Seller reserves the right to accept or not accept deliveries requested outside Italian borders.
Shipping costs will be automatically applied to your cart total. Delivery costs €7.99 for all orders with a product subtotal of less than €199.00. Delivery is free for all orders with a product subtotal equal to or greater than €199.00.
The courier is responsible for delivery.
Unless explicitly indicated, delivery is at street level.
Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or metal straps). Any tampering with the packaging must be immediately reported by placing a specific indication on the delivery document of the product to be returned to the courier. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered. Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported, under penalty of forfeiture, within 8 days of delivery by completing the Return Form in the Returns and Refunds section.
Stock: in the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be automatically cancelled; in this case the Seller will refund the sum received as payment, net of the costs for attempted and unsuccessful shipping in addition to any storage costs.
5. Right of withdrawal
Pursuant to the community legislation in force, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity) he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the types of products for which this is expressly excluded and without prejudice to what is indicated in the following point. The right of withdrawal can be exercised within 14 working days of receipt of the product in the following ways: the Customer must send the Seller a communication to this effect, within 14 working days of the date of receipt of the products. This communication must be made by completing the Form in the Returns and Refunds section. Once the aforementioned notice of withdrawal has been received, the Seller will promptly communicate to the Customer the instructions on how to return the products, which must be returned to the following address: Ulysses Srl, Corso Garibaldi Giuseppe n. 43, 33170 Pordenone - Italy, without undue delay and in any case within 14 days of authorization. The direct costs of returning the products, equal to €7.99, are borne by the Customer, with the exception of the return for changing sizes which is free.
The right of withdrawal is however subject to the following conditions:
  1. the product must be intact, with all pendants, labels, tags and original finishes, not used or damaged during the test, not soiled and returned in the original packaging, complete in all its parts (including packaging and any documentation and equipment accessory);
  2. the shipment, until receipt is certified in the Seller's warehouse, is under the complete responsibility of the Customer; in the event of damage to the goods during transport, the Seller will notify the Customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund the value of the property (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request.
Items are not exchanged. As an alternative to a refund, you can choose to receive a voucher - equal to the amount of the returned item - to be used across the entire catalog and without time limits.
The Seller is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon its return, the product will be examined to assess any damage or tampering not resulting from transport which, if present, will be charged to the Customer. In any case, the Customer will only be responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods themselves.
Without prejudice to any lower value for damages referred to in the previous paragraph and net of direct costs of return, the Seller will reimburse the Customer the entire amount already paid, within 14 working days from receipt of the withdrawal notice, using the same means of payment used by the Customer for the initial transaction and without any cost being charged to the Customer as a result of said reimbursement. The Seller may suspend the refund until receipt of the products or until the Customer demonstrates that he has shipped the products, whichever is earlier.
The right is totally lost due to the lack of the essential condition of integrity of the goods (packaging and/or its contents).
In the event of forfeiture of the right of withdrawal, the Seller will provide the relevant communication by e-mail; the product will remain available to the Customer for a period of 30 (thirty) days from the date of sending the communication. After this deadline the product will be disposed of without further notice.
In the case of a return for a size change, it must be specified in the reasons why the return is requested, indicating the desired size. Once the garment has returned to the office, and after the appropriate checks, if the size is available, it will automatically be sent to the Customer. If there is no indication or availability of the size, the Customer will be credited with the amount in the same way as the payment was made minus the price of €7.99 for the return contribution.
6. Intellectual and industrial property rights
All contents of the site are protected and safeguarded by current regulations on copyright and industrial and/or intellectual property rights. By way of example, but not limited to, the content of the site includes, among other things:
  • the lyrics;
  • The photos;
  • videos;
  • databases;
  • graphs and tables;
  • the slogans;
  • audio reproductions;
  • the drawings, animated or not;
  • any graphic and/or text representation in general.
It is therefore not possible to copy and/or reproduce the contents of the site in whole or in part without the express written authorization of Ulysses S.r.l..
At the same time, it should be noted that all brands, domain names, company names, companies and signs present on the site are owned by third-party companies or by Ulysses S.r.l. and therefore protected by current legislation regarding distinctive signs. Reproduction in any form or manner without the express written authorization of Ulysses S.r.l. is therefore absolutely prohibited. or, where different, of the relevant rights holder, just as the registration of the name "Ulysses" under any top level domain.
In addition, we inform you that on the pages of the site you may find trademarks, domain names, company names, companies and signs owned by third parties, with which Ulysses S.r.l. has collaborative relationships in various capacities, which enjoy the same protection granted to the distinctive signs of Ulysses S.r.l. by current regulations on the matter.
7. Characteristics of the service
Ulysses S.r.l., while adopting all the most innovative and cutting-edge solutions from a technological point of view to ensure that the site is constantly accessible and free of defects, makes it known that the same may not be reachable and/or compatible with the systems computer used to access it nor free from errors, viruses and/or further computer malfunctions.
Consequently, anyone accessing the site expressly acknowledges and accepts that its use must be considered complete "on as available basis".
8. Complaints and request for information
Any complaint or request for information may be addressed to the Seller at the following addresses Ulysses S.r.l., Corso Garibaldi 43, 33170 Pordenone - Italy, telephone 3515631706, email
9. Privacy
The personal data collected when placing the order will be processed by the Seller for the sole purpose of satisfying the express requests of the Customer in compliance with EU Regulation 679/2016 (GDPR) and the Privacy Policy on the site.
10. Applicable law and competent court
The sales contract between the Customer and the Seller is intended to be concluded in Italy and regulated by Italian law.
For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Pordenone.